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We want you to be happy with your clothing purchases! If something isn't quite right, you can return them within a reasonable timeframe.
 

Return Window:

  • You can return unworn, unwashed, and undamaged items with original tags attached within 14 days of receiving your order. This timeframe adheres to general industry standards and provides a fair window for customers to try on clothes.
     

Return Exceptions:

  • Final Sale Items: Some items may be marked "Final Sale" and cannot be returned or exchanged. These items will be clearly identified on the product page and at checkout.

  • Worn, Washed, or Damaged Items: We cannot accept returns for items that have been worn, washed, or damaged (unless the damage was present upon arrival).

  • Swimwear and underwear: Due to hygiene reasons, some swimwear items may not be eligible for return. Please check the specific product information for details.
     

How to Make a Return:

  1. Contact us at through the dedicated form with your order number and the reason for your return.

  2. We will provide you with a return authorization and instructions on how to ship the item back to us.

  3. Carefully pack the unworn, unwashed, and undamaged item(s) with original tags attached.

  4. Ship the return using a trackable service (recommended) and keep the tracking information for your records.
     

Refunds and Exchanges:

  • Once we receive your returned item and verify it meets the return criteria, we will issue a full refund to your original payment method within 7 business days.

  • Alternatively, you can choose to exchange the item for a different size or color (subject to availability).

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International Returns (Canada & Australia):

  • Please note that return shipping costs will be the responsibility of the customer for international orders (Canada & Australia). We recommend using a trackable and economical shipping service.

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Consumer Guarantees:

  • Australia: We are required by Australian Consumer Law to offer refunds or replacements for faulty or misleading products. If you believe an item you purchased is faulty or misleading, please contact us and we will work with you to resolve the issue.

  • USA & Canada: We are committed to providing high-quality clothing and excellent customer service. If you have any concerns about your purchase, please don't hesitate to contact us.

By purchasing from our website, you agree to this return policy.

We recommend that you review this policy carefully before making a purchase.

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Additional Considerations:

  • You may want to adjust the return window based on your target market and industry standards.

  • Consider offering free return shipping within your country (USA) to incentivize purchases.

  • Clearly communicate your return policy on your website and during checkout.

Remember, a customer-friendly return policy builds trust and encourages repeat business.

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